Return Policy
At Sway, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.
Return Eligibility:
- Items must be returned within 30 days of delivery.
- Products should be unworn, unwashed, and in their original condition with all tags attached.
- Sale items and gift cards are non-returnable.
How to Initiate a Return:
- Contact our customer support at [email protected] to request a return authorization.
- Pack the items securely in their original packaging.
- Include your order number and the reason for the return.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
- We recommend using a trackable shipping service to ensure your return is received.
Refund Process:
Once we receive your returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Thank you for choosing Sway! We appreciate your business and are here to help with any questions regarding our return policy.